PART I
Please read these Terms of Service carefully before using SpinSaga Casino. By registering an account or using our services, you confirm that you have read, understood, and agreed to be bound by these Terms.
1.1. These Terms of Service ("Terms") constitute a legally binding agreement between you ("Player", "User", "You") and SpinSaga Casino ("Casino", "We", "Us"). By accessing or using the SpinSaga Casino website, mobile application, or any related services, you agree to be bound by these Terms.
1.3. These Terms apply to all use of games and services offered through SpinSaga Casino, including through the internet, mobile, or any other platforms.
1.4. The current English-language version of these Terms shall prevail over any translation in the event of conflict or ambiguity.
1.5. If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
1.6. These Terms must be read alongside our Privacy Policy, Responsible Gaming Policy, Anti-Money Laundering Policy, and Bonus Terms, all of which form part of this agreement.
2.1. You may use SpinSaga Casino only if:
2.2. By registering, you confirm all the above conditions are met. SpinSaga Casino reserves the right to request proof of age at any time. Accounts found to belong to underage players will be immediately closed.
2.3. We take underage gambling seriously. Parents and guardians are encouraged to use internet-filtering software (e.g., Net Nanny, CyberPatrol) to prevent minors from accessing gambling websites.
3.1 Opening an Account
To use our real-money gaming services, you must register and maintain a single Member Account with SpinSaga Casino. During registration, you must provide accurate, complete, and up-to-date information including your full legal name, date of birth, email address, and residential address.
3.2 One Account Per Player
Each player is permitted to hold only one (1) account. One account per household, IP address, device, and payment method is permitted. If duplicate accounts are detected, all accounts may be blocked or permanently closed. Any bonuses, winnings, or withdrawals obtained through duplicate accounts may be voided and forfeited.
3.3 Account Security
You are solely responsible for keeping your username and password confidential. You must not share your account credentials with any third party. SpinSaga Casino will not be liable for any loss or damage resulting from unauthorised access caused by your failure to safeguard your login details. Always log out after each session, especially on shared devices.
3.4 Accuracy of Information
You agree to promptly notify SpinSaga Casino of any changes to the information provided during registration. SpinSaga Casino reserves the right to suspend or close accounts where false or misleading information has been provided. All deposits and withdrawals must be made using payment methods registered in your own name.
3.5 Account Closure
You may close your account at any time by contacting our customer support. Upon closure, any available balance will be returned to you after applicable deductions and verification checks. SpinSaga Casino also reserves the right to close your account at its sole discretion, returning your balance minus any amounts legitimately withheld under these Terms.
5.1. SpinSaga Casino is not available to residents of certain countries or territories where online gambling is prohibited, restricted, or unlicensed. It is your sole responsibility to determine whether accessing our services is lawful in your jurisdiction.
5.2. The following jurisdictions are currently restricted ("Restricted Jurisdictions"):
5.3. By using a VPN, proxy, or any other tool to circumvent geographic restrictions, you are in breach of these Terms and any winnings derived from such use may be voided.
5.4. SpinSaga Casino cannot guarantee successful processing of refunds if a player has made deposits in breach of this policy. We will make reasonable efforts to return funds to their origin where legally required.
6.1. By using SpinSaga Casino, you confirm that you understand and accept the rules of all games offered on our platform. Game-specific rules and theoretical payout percentages (RTP) are available within each game interface.
6.2. All games use a certified Random Number Generator (RNG) to ensure fair and random outcomes. Where applicable, provably fair technology allows players to independently verify game results.
6.3. Certain games may be unavailable in specific jurisdictions due to licensing restrictions imposed by game providers. These restrictions may change at any time without notice.
6.4. In the event of a technical malfunction, system error, or disconnection during gameplay, SpinSaga Casino reserves the right to void any affected bets. The result shown on the game server shall be the authoritative and final record.
6.5. SpinSaga Casino reserves the right to add, remove, or modify any game at any time without prior notice.
6.6. Any attempt to manipulate game software, exploit bugs, use automated bots, or employ prohibited strategies (including systematically covering more than 70% of outcomes in table games) is strictly prohibited and will result in immediate account suspension and forfeiture of winnings.
7.1. To participate in real-money games, you must deposit funds into your SpinSaga Casino account using one of the supported payment methods listed on our website.
7.2. SpinSaga Casino does not offer credit of any kind. All wagers must be funded from your account balance.
7.3. Deposits must be made using a payment method registered in your own name. Third-party deposits are strictly prohibited. Any deposit made using a third-party payment method may result in winnings being voided and the deposit returned to the original account holder.
7.4. Minimum and maximum deposit amounts vary by payment method and are displayed at the time of deposit.
7.5. SpinSaga Casino is not a financial institution. Your account does not earn interest, and no currency conversion or exchange services are offered.
7.6. For cryptocurrency deposits, please refer to Section 8 (Cryptocurrency & Digital Wallets) for detailed rules on crypto deposits.
7.7. SpinSaga Casino reserves the right to carry out additional verification checks before processing any deposit and may decline deposits at its discretion.
7.8. As a basic anti-money laundering safeguard, all deposits must be wagered at least once before a withdrawal can be processed.
8.1. You may request a withdrawal of your available balance at any time, subject to completion of our verification process and any applicable wagering requirements.
8.2. Withdrawals must be made to the same payment method used for the corresponding deposit. Where the original method is unavailable, an alternative approved by our payments team will be arranged.
8.3. SpinSaga Casino endeavours to process withdrawals within 24 hours. Larger withdrawals or those requiring additional verification may take longer.
8.4. SpinSaga Casino does not charge withdrawal fees. However, your bank or payment provider may apply their own charges.
8.5. If a withdrawal has been made in error (e.g., due to a technical fault), SpinSaga Casino reserves the right to reverse the transaction. You must notify us immediately if you receive a payment you were not entitled to.
8.6. Bonus funds are subject to the wagering requirements detailed in Section 10. Withdrawals of bonus-derived funds are only permitted once applicable wagering requirements have been met.
8.7. SpinSaga Casino may pay out exceptionally large winnings in instalments at its sole discretion.
8.8. FIAT withdrawals: You must wager 100% of the value of your deposit before a FIAT withdrawal can be requested.
8.9. Refund requests must be submitted within 24 hours of the relevant transaction. For suspected unauthorised account access, refund requests must be submitted within 30 calendar days. Contact our support team to initiate a request.
This section applies to all players who use cryptocurrency to deposit, wager, or withdraw on SpinSaga Casino. Cryptocurrency transactions are irreversible and errors can result in permanent loss of funds. Please read carefully.
9.1 Supported Cryptocurrencies
SpinSaga Casino accepts a range of cryptocurrencies for deposits and withdrawals. The full and current list of supported currencies, along with their respective minimum deposit and withdrawal amounts, is displayed in the Wallet section of your account. This list may be updated from time to time at our sole discretion and without prior notice.
9.2 SpinSaga is Not a Financial Institution or Exchange
9.2.1. SpinSaga Casino is a gaming platform, not a bank, financial institution, or cryptocurrency exchange. We do not offer cryptocurrency-to-fiat (or fiat-to-cryptocurrency) conversion services, and deposited funds will not earn interest.
9.2.2. SpinSaga Casino does not execute any conversion between cryptocurrency and fiat currency. Any conversion required must be arranged by the player independently before depositing or after withdrawing.
9.2.3. Cryptocurrency values fluctuate significantly. You acknowledge and accept that the value of any cryptocurrency you deposit or hold in your account may increase or decrease dramatically due to market movements. SpinSaga Casino bears no responsibility whatsoever for any loss arising from cryptocurrency value changes between the time of deposit and the time of withdrawal.
9.3 Crypto Deposits
9.3.1. To make a cryptocurrency deposit, generate a deposit address from within your account's Wallet section. Only send funds from a cryptocurrency wallet that belongs to you personally. Deposits from third-party wallets are strictly prohibited.
9.3.2. Each supported cryptocurrency has its own unique deposit address. Do not send one cryptocurrency to the deposit address of another cryptocurrency (for example, do not send Ethereum to a Bitcoin address). Such errors may result in the permanent and irrecoverable loss of funds.
9.3.3. Network selection is your responsibility. You must ensure you select the correct blockchain network when sending funds (e.g., ERC-20 vs BEP-20 vs TRC-20 for USDT). Sending funds via an unsupported network may result in permanent loss. SpinSaga Casino is not liable for such losses.
9.3.4. Cryptocurrency deposits are only credited to your account after a minimum number of blockchain network confirmations, as required for security purposes. The number of confirmations required may vary by currency and is indicated at the time of deposit. SpinSaga Casino is not responsible for any delays caused by blockchain network congestion.
9.3.5. Deposits below the minimum threshold displayed in the Wallet section cannot be processed by our payment system and will not be credited to your account. Such deposits may be lost and cannot be returned. Always ensure your deposit amount meets or exceeds the minimum before sending.
9.3.6. Deposit wallet addresses may be updated from time to time. Always generate a fresh deposit address immediately before each deposit. SpinSaga Casino accepts no liability for funds sent to an outdated or previously used address.
9.3.7. All cryptocurrency funds deposited are intended exclusively for wagering on SpinSaga Casino. SpinSaga Casino is entitled to suspend or close your account and report the activity to relevant authorities if we reasonably believe deposits are being made without genuine intent to place bets or wagers.
9.4 Crypto Withdrawals
9.4.1. You must wager the full value of your deposited cryptocurrency at least once (100% wagering) before a cryptocurrency withdrawal can be processed. This is a mandatory anti-money laundering safeguard.
9.4.2. Cryptocurrency withdrawals will be sent to the wallet address you specify at the time of the withdrawal request. You are solely responsible for providing the correct wallet address. SpinSaga Casino cannot reverse cryptocurrency transactions once broadcast to the blockchain. Errors in the destination wallet address may result in permanent loss of funds.
9.4.3. Cryptocurrency withdrawals must be sent back to a wallet address that belongs to you. Withdrawals to third-party wallets, mixers, tumbling services, or anonymisation tools are prohibited and will be declined.
9.4.4. Cryptocurrency withdrawals are ordinarily processed promptly; however, SpinSaga Casino is not responsible for delays caused by blockchain network congestion, gas fee fluctuations, or third-party network issues.
9.4.5. SpinSaga Casino reserves the right to request additional documentation — including proof of wallet ownership — before processing any cryptocurrency withdrawal. Withdrawal requests may be placed on hold pending satisfactory verification.
9.4.6. Blockchain network fees (gas fees, miner fees, etc.) associated with a withdrawal may be deducted from the withdrawal amount or charged separately. The applicable fee will be displayed before you confirm the withdrawal.
9.4.7. For exceptionally large cryptocurrency withdrawals, SpinSaga Casino reserves the right to pay out the amount in instalments over a period determined at our sole discretion.
9.5 Wrong Network / Wrong Address Recovery
9.5.1. Any recovery attempt is subject to: (a) a recovery processing fee, which will be communicated to you prior to any attempt; (b) the error being reported to SpinSaga Casino's support team within seven (7) days of the transaction; and (c) the availability of technical means to attempt recovery. Recovery is not guaranteed.
9.5.2. SpinSaga Casino accepts no liability for cryptocurrency funds lost as a result of player error, incorrect address input, or unsupported network selection.
9.6 Player Funds Protection — Crypto
9.6.1. Cryptocurrency funds deposited by players are held in dedicated crypto wallets that are segregated from SpinSaga Casino's own operational funds. These funds are used solely for the purpose of facilitating your wagering activity and settling winnings.
9.6.2. Wagered funds are consumed in real time and are non-refundable. SpinSaga Casino does not offer cancellation of wagers or refunds on funds already staked in completed game rounds.
9.7 Blockchain Analysis & AML Compliance
9.7.1. All cryptocurrency transactions processed on SpinSaga Casino are subject to blockchain analysis using industry-standard compliance tools. We reserve the right to refuse, delay, freeze, or report any transaction where the funds are identified as:
9.7.2. Where blockchain analysis raises concerns, SpinSaga Casino may freeze the associated account balance and report the activity to the relevant authorities without prior notice to the player. Funds connected to illicit activity will not be returned and may be forfeited.
9.7.3. You represent and warrant that all cryptocurrency funds you deposit into SpinSaga Casino are free from any taint of illegality and have not been obtained through any criminal, fraudulent, or unauthorised means.
9.8 Chargebacks & Payment Reversals — Crypto
Unlike traditional payment methods, cryptocurrency transactions are irreversible on the blockchain. By depositing cryptocurrency, you acknowledge that no chargeback, reversal, or dispute mechanism exists through your cryptocurrency wallet provider. If SpinSaga Casino incurs losses as a result of any fraudulent claim, unauthorised transaction, or dispute relating to your crypto deposits, we reserve the right to recover those losses from your account balance or pursue legal remedies.
9.9 Cryptocurrency Taxes
You are solely responsible for determining, reporting, and paying any applicable taxes on your cryptocurrency winnings or gains in accordance with the tax laws of your country of residence. This includes — but is not limited to — taxes on capital gains arising from changes in cryptocurrency value between deposit and withdrawal. SpinSaga Casino does not provide tax advice and is not responsible for any tax obligations arising from your use of our platform.
9.10 Unsupported Tokens & Digital Assets
Only cryptocurrencies explicitly listed in the Wallet section of your account are accepted on SpinSaga Casino. Sending any other token, NFT, or digital asset — including tokens on unsupported networks — may result in permanent and irrecoverable loss. SpinSaga Casino has no obligation to recover or compensate for unsupported assets sent to our wallets.
10.1. SpinSaga Casino may offer bonuses, free spins, cashback, or other promotions from time to time. All bonuses are subject to their specific bonus terms and conditions, published on the relevant promotion page.
10.2. Bonuses are credited at SpinSaga Casino's sole discretion. We reserve the right to modify, suspend, or withdraw any bonus at any time without prior notice.
10.3. Unless stated otherwise, bonus funds and any winnings derived from them are subject to wagering requirements before they can be withdrawn. Wagering requirements specify the number of times the bonus amount must be wagered before withdrawal becomes available.
10.4. The following conduct is prohibited and may result in forfeiture of all bonus funds and associated winnings:
10.5. SpinSaga Casino reserves the right to determine, at its absolute discretion, whether a player has engaged in bonus abuse and to take appropriate action, including account suspension or forfeiture of winnings.
10.6. Bonuses are not available to players from Restricted Jurisdictions. Any bonus credited to such accounts will be automatically void.
11.1. SpinSaga Casino is committed to promoting safe and responsible gaming. We encourage all players to play for entertainment purposes only and to set sensible limits on the time and money they spend.
11.2. We offer the following responsible gaming tools:
11.3. If you are concerned about your gaming behaviour, we encourage you to seek help from recognised organisations: GamCare (www.gamcare.org.uk), Gambling Therapy (www.gamblingtherapy.org), Gamblers Anonymous (www.gamblersanonymous.org), BeGambleAware (www.begambleaware.org).
11.4. SpinSaga Casino does not permit gambling by minors. Any account found to belong to a person under the legal minimum age will be immediately closed.
11.5. To self-exclude or activate any responsible gaming tool, please contact us at support@spinsagacasino.com
12.1. SpinSaga Casino operates in full compliance with applicable anti-money laundering (AML) and counter-financing of terrorism (CFT) laws and regulations.
12.2. We monitor player activity and are required to report suspicious transactions to relevant authorities. This includes unusual deposit or withdrawal patterns, structuring of transactions to avoid reporting thresholds, and use of funds that appear to be derived from criminal activity.
12.3. All players are required to wager deposited funds at least once before withdrawing, as a basic AML safeguard.
12.4. SpinSaga Casino may freeze, restrict, or close any account suspected of involvement in money laundering, terrorist financing, or any other financial crime. Relevant funds may be withheld and reported to the appropriate regulatory or law enforcement bodies.
12.5. SpinSaga Casino may request documentation evidencing the source of funds deposited into your account, particularly for large or irregular deposits. Failure to provide satisfactory evidence may result in account suspension.
13.1. The following conduct is strictly prohibited and may result in immediate account suspension, termination, forfeiture of balances and winnings, and referral to law enforcement:
13.2. SpinSaga Casino employs advanced fraud detection tools. Any account exhibiting suspicious activity will be investigated and appropriate action taken. Criminal charges may be pursued where warranted.
13.3. In the event that SpinSaga Casino has reason to believe that a wager was placed in connection with fraudulent, collusive, or unlawful activity, it reserves the right to void that wager in whole or in part.
13.4. If you discover any error or malfunction in our software, you must report it to us immediately and not attempt to exploit it. Failure to do so constitutes a breach of these Terms and may result in forfeiture of any funds accrued as a result of the malfunction.
14.1. All content on the SpinSaga Casino platform — including logos, text, graphics, game content, software, and user interface design — is owned by or licensed to SpinSaga Casino and is protected by applicable intellectual property laws.
14.2. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal, non-commercial entertainment purposes only. This licence does not grant you any ownership rights over any part of the platform.
14.3. You must not reproduce, distribute, modify, create derivative works of, or commercially exploit any content from SpinSaga Casino without our prior written consent.
14.4. The use of SpinSaga Casino's trademarks, logos, or brand identity without explicit written permission is prohibited.
15.1. An account is considered dormant (inactive) if you have not logged in for a continuous period of twelve (12) months.
15.2. SpinSaga Casino will notify you by email before the commencement of any dormancy fee. Your account will be reactivated upon your next login, at which point fee deductions will cease.
15.3. Dormant account balances will not be forfeited beyond what is permitted by applicable law.
16.1. SpinSaga Casino, its directors, employees, partners, and service providers shall not be liable for any loss, damage, or expense (whether direct, indirect, consequential, incidental, or otherwise) arising from:
16.2. SpinSaga Casino does not warrant that: (a) the platform will be available at all times or free from errors; (b) results produced by the platform will be accurate; or (c) defects will be corrected.
16.3. You use SpinSaga Casino's services entirely at your own risk. By using our services, you acknowledge and accept this risk.
16.4. SpinSaga Casino's total aggregate liability to you for any claim shall not exceed the total amount deposited by you in the 12-month period immediately preceding the event giving rise to the claim.
16.5. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by applicable law.
17.1. If you have a complaint about our services, please contact our customer support team in the first instance. We aim to acknowledge all complaints within 24 hours and resolve them within 14 days.
17.2. Complaints may be submitted via:
17.3. In the event of a dispute about a game outcome, the result shown on our game server shall be the final authority. Player-side technical issues (such as screen freezes or browser errors) do not override server records.
17.4. Claims and causes of action arising out of or related to these Terms must be filed within six (6) months of the event giving rise to the claim.
17.5. Complaints may only be brought by the registered account holder. We will not accept complaints submitted by third parties on a player's behalf.
17.6. All disputes shall be resolved by arbitration in respective Jurisdiction in accordance with the applicable arbitration rules.
18.1. SpinSaga Casino reserves the right to amend, update, or replace these Terms at any time. You will be notified of material changes via email or a prominent notice on our website.
18.2. Changes requiring your affirmative consent will be presented to you for acceptance before they take effect. If you do not accept the changes, you may close your account and withdraw your balance.
18.3. Your continued use of SpinSaga Casino after the effective date of any changes constitutes your acceptance of the updated Terms.
18.4. We recommend that you review these Terms periodically to stay informed of any updates.
19.1. These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.
19.2. Any dispute, controversy, or claim arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction], unless otherwise resolved through arbitration as set out in Section 17.
19.3. You agree that any action at law or in equity relating to these Terms shall be filed exclusively in courts located in [Jurisdiction].
For any questions, concerns, or requests related to these Terms of Service, please contact us at:
SpinSaga Casino – Legal & Compliance
Support Email: support@spinsagacasino.com
Live Chat: Available 24/7 at www.spinsagacasino.com